Policies

Shipping Policy

Time Frame Price (in USD)
4-7 Business Days * ‡ $5.75
2-4 Business Days $7.95
Overnight
(Not available for flammable items)
Starts at $35 **
International 2-15 days
(not available for RX items or food items)
Starts at $33 **
Orders eligible for free shipping use this method.
** This fee may go up depending on the final destination.
‡ Orders containing food or bulk items do not qualify for free shipping. Please see the “Shipping Charges for Food Orders” table for further details.

Delivery Turn-around Time

  • Over the counter items:

These orders are processed in 24 – 72 business hours, given stock is available on hand.

  • Prescription items:

These items require confirmation by your prescribing veterinarian. We generally contact vets within 24 business hours of the order being placed. We request that vets respond to the request within 24 hours, but sometimes the process can take longer, depending on the veterinarian. Once confirmation is received the order will be processed and shipped within 24 – 72 business hours.

Discrepancy Policy

Clients must contact CPP of any discrepancies or damages within 24 hours of receipt of the medication.

Return Policy

An order for a prescription item must be canceled before shipping. We do not accept returns of prescription items. Please reference the following link to learn more.
Returns of non-prescription goods may be made within 2 weeks of the acquisition of the shipped goods. Only unopened/unused non-prescription goods will be refunded minus shipping and a 20% restocking fee.
In order to return an item, you will need to contact our customer service department at 877.554.4797.

Signature Confirmation

If you are concerned about package theft, signature confirmation is available through most of our shipping partners. Be advised this extra service comes with an added fee. Please contact us if you would like to find out more. High-value orders will be automatically assigned signature confirmation at no additional cost to ensure that the order is received. If the client would like to decline the signature confirmation, they must contact our customer service to do so.

Inclement Weather Policy

If you live in a region that exhibits extreme hot or cold temperatures we recommend you choose the express overnight shipping method. California Pet Pharmacy is not responsible if the content(s) of your package undergo inclement weather as this is out of our control. It is the client’s responsibility to consider current weather conditions when ordering medications. If arrangements need to be made on a particular shipping service or shipping method, it is the client’s responsibility to contact our customer service line at 877.554.4797 to discuss how we can help make arrangements. Additional charges may be applied at that time. Please Note: Most prescription products require storage at room temperature unless otherwise stated.

Ship to Billing Address Policy

We require all clients to ship to the billing address associated with their credit card due to security reasons. This policy only applies to the first order if it includes over-the-counter items. This does not apply to returning clients or orders with prescription items. If your order is placed with the shipping and billing address mismatched, you will be contacted by one of our customer service representatives for further information.

International Shipping

International shipping starts at $33.00. However, there may be additional charges added due to the weight and size of the package. If additional shipping charges are needed, you will be contacted via email prior to being charged. Please allow 2 – 15 business days for orders shipped with USPS. We cannot ship overnight internationally. Please note that we cannot ship prescription items or pet food internationally. Depending on your country’s regulations, your package may be delayed by customs for clearance. CPP is not responsible if customs delays clearance or holds your package. It is the responsibility of the customer to pay any duties/fees that apply as a result of customs.

Overnight Deliveries

Overnight shipping starts at $35.00 and must be within the United States. Packages are shipped via FedEx. The fee can increase depending on final destination. The cut-off time for overnight orders is 1:00pm Pacific Time. Street address must be provided for delivery. There may be additional charges added due to the weight of the package or delivery zone limitations. Overnight orders placed on a Friday will arrive the next business day. If you place an order on a Friday and want it delivered on Saturday, you will have to request a special Saturday delivery which has a different price scale from the standard overnight fee. FedEx does not guarantee overnight deliveries if the package undergoes inclement weather. CPP is not responsible for any packages that undergo inclement weather delays. It is the client’s responsibility to be aware of the weather conditions in their area. Please refer to our Inclement Weather Policy above for more information.

Packages that must go FedEx Ground

We ship the majority of our packages via USPS. However, if the total weight of the package is over 2 pounds, it will ship via FedEx Ground. The U.S. Department of Transportation (DOT) prevents us from air-shipping items that may cause a hazard. This includes aerosol-type products, flammable and certain liquids. As a result, these items are unable to ship Priority or Overnight and must go FedEx Ground, which may take longer to arrive.

Food Items

We currently cannot ship pet food to Alaska, Hawaii, and U.S. Territories. Food items have their own shipping charges separate from our standard shipping rates. Food does not qualify for free shipping.

Shipping for Vaccines and Products that Require Refrigeration

Orders that contain vaccines and products that require refrigeration are shipped via FedEx Next Day and must be shipped Monday-Thursday. There will be an additional shipping fee. Vaccines and products that require refrigeration are non-returnable, non-refundable, and do not qualify for free shipping. All vaccines and products that require refrigeration will be shipped in insulated containers with ice packs.

Additional Shipping Fees

Free shipping does not qualify for items that require an extra shipping fee. All items that require additional shipping fees are indicated on their product pages. Additional shipping fees will include, but are not limited to the following:

  • Orders with bulk items will require a quote for FedEx ground shipping
  • Orders being delivered to rural areas
  • Orders that include refrigerated and temperature controlled items need to ship in cold packaging with overnight delivery (e.g. vaccines)
  • Orders containing food will require a quote for FedEx ground shipping

If your order requires any changes in shipping fees, you will be contacted by one of our customer service representatives after your order has been placed.

Free Shipping

When your order value is $100 or greater, you are eligible to have standard shipping for no additional cost. Some items cause the shipping cost to rise due to size, weight, or other considerations are not included in this program. These items are indicated on their product pages.