Shipping Policy

Time Frame Price (in USD)
4-7 Business Days * ‡ $5.75
2-4 Business Days
(Not available for liquids and/or flammable items)
$7.95
Overnight
(Not available for liquids and/or flammable items)
Starts at $35 **
International
2-15 days
(not available for RX pet foods)
Starts at $33 **
  • * Orders eligible for free shipping use this method.
  • ** This fee may go up depending on the final destination.
  • ‡ Orders containing food do not qualify for free shipping. Please see the "Shipping Charges for Food Orders" table for further details.

Additional Fees May Apply:

  • Due to weight of product. This includes products such as heavy dental chews and liquids.
  • Items being delivered to rural areas
  • Refrigerated items, in cold packaging

You will be contacted by one of our service reps, after your order has been placed if your order requires any changes in shipping fees.

Orders containing food do not qualify for free shipping.

Shipping Charges for Food Orders

Weight Price (in USD)
4 - 10 lbs. $12.99
11 - 20 lbs. $18.99
21 - 30 lbs. $28.99
31 - 40 lbs. $33.99
40 lbs. + Please Contact Us

Signature Confirmation

If you are concerned about package theft, signature confirmation is available through most of our shipping partners. Be advised this extra service comes with an added fee. Please contact us if you would like to find out more.

We are available at 877.554.4797
Mon - Fri 8 AM - 5 PM PST
Sat 8 AM - 12 PM PST

Shipping for Vaccines and Products that Require Refrigeration

Orders that contain vaccines and products that require refrigeration are shipped via FedEx Next Day and must be shipped Monday-Thursday. Vaccines and products that require refrigeration are non-returnable, non-refundable, and do not qualify for free shipping. All vaccines and products that require refrigeration will be shipped in insulated containers with ice packs.

International Shipping

International shipping starts at $33.00. However there may be additional charges added due to the weight and size of the package. If additional shipping charges are needed, you will be contacted via email prior to being charged. Please allow 2 - 15 business days for orders shipped with USPS. We cannot ship overnight internationally.

Please note that we cannot ship prescription items or prescription pet food internationally.

Depending on your country's regulations, your package may be delayed by customs for clearance. CPP is not responsible if customs delays clearance or holds your package. It is the responsibility of the customer to pay any duties/fees that apply as a result of customs.

Packages that must go FedEx Ground

We ship the majority of our packages via USPS. However if the total weight of the package is over 2 pounds, it will ship via FedEx Ground.

The U.S. Department of Transportation (DOT) prevents us from air-shipping items that may cause hazard. This includes aerosol-type products, flammable and certain liquids.

As a result, these items are unable to ship Priority or Overnight and must go FedEx Ground, which may take longer to arrive.

Food Items

We currently cannot ship pet food to Alaska, Hawaii, and U.S. Territories. Food items have their own shipping charges separate from our standard shipping rates. Food does not qualify for free shipping. Please see our Food Shipping Chart

Overnight Deliveries

Overnight shipping starts at $35.00 and must be within the United States. Packages are shipped via FedEx. The fee can increase depending on final destination.

The cut-off time for overnight orders is 1:00pm Pacific Time.

Street address must be provided for delivery.

There may be additional charges added due to the weight of the package or delivery zone limitations.

Overnight orders placed on a Friday will arrive the next business day. If you place an order on a Friday and want it delivered on Saturday, you will have to request a special Saturday delivery which has a different price scale from the standard overnight fee. Please contact us for more details.

Inclement Weather

If you live in a region that exhibits extreme hot or cold temperatures we recommend you choose the express overnight shipping method. California Pet Pharmacy is not responsible if the content(s) of your package undergo inclement weather as this is out of our control. It is the client's responsibility to consider current weather conditions when ordering medications.

If arrangements need to be made on a particular shipping service or shipping method, it is the client's responsibility to contact our customer service line at 877.554.4797 to discuss how we can help make arrangements. Additional charges may be applied at that time.

Please Note: Most prescription products require storage at room temperature, unless otherwise stated.

Delivery Turn-around Time

Over the counter items:

These orders are processed in 24 - 72 business hours, given stock is available on hand.

Prescription items:

These items require confirmation by your prescribing veterinarian. We generally contact vets within 24 business hours of the order being placed. We request that vets respond to the request within 24 hours, but sometimes the process can take longer, depending on the veterinarian.

Once confirmation is received the order will be processed and shipped within 24 - 72 business hours.

Return Policy

Returns may be made within 2 weeks of the acquisition of the shipped goods. Only unopened/unused goods will be credited minus shipping. There is a 20% restocking fee for all items returned.

In order to return an item, you will need to request a Return Authorization Number from our customer service department at 877.554.4797.

We do not accept returns of prescription items. The FDA does not allow us to take them back. Please reference the following link to learn more.